Returns are decided on a case by case basis within 30 days of your purchase. We hope you love your piece, but in the case that you wish to make a return or an exchange, please notify us that you wish to return your piece. To be eligible for a return, your piece must be undamaged, and within a 30 day purchase window.

If your return is approved, please mail your piece to : Julia Ballenger Studio 112 E. 33rd street, Boise ID 83702 USA.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non refundable. If you are granted a refund, the cost of the return shipping will not be deducted from your refund. We recommend that you consider tracking and insurance on pieces that are over 75$. We also recommend that the piece is packaged well, with bubble wrap and 2 inches of packing peanuts on all sides of the piece, as we do not refund pieces that are returned broken.

Once your return item is received, we will send you a confirmation email that notifies you of the approval or rejection for your refund. If you are approved, we will refund your piece minus initial shipping costs through our website. Timing may vary depending on your bank, but normally your refund should show up in your account within a few days.

Unfortunately, sale pieces are not eligible for return or exchange.

If you wish to cancel an order before it has shipped, I can provide a full refund within a two week window after your order date.

Most orders ship within 3-4 weeks. However, we ask that you be mindful that most pieces are made to order and may take more time for us to finish and dispatch. Most custom pieces arrive within a month of your initial order. Check our holiday policies for more info for shipping around the holidays.

If you need an order by a specific date, please reach out to us and we will do our best to assist you. If you wish to pay for expedited shipping, please include that in your email.

All our items are securely packaged to ensure its safe delivery to you. In the rare case that your piece arrives broken, please refer to the following guidelines, as you are entitled to a refund if all steps are correctly followed.

Photograph the outside of the box that the broken piece arrived in.

Photograph the broken piece in its original packaging.

Photograph several photos of the piece, one of it in its entirety, another with detail of the damage.

Email these photos to juliaballengerceramics@gmail.com so we can begin a claim with FedEx. If all of this is followed, we discuss either replacing your piece, or sending you a refund.

We unfortunately cannot be held responsible for items lost in the mail or slow delivery times. Due to Covid-19 shipping times have become slower that usual. We ask for your patience, and ask that you track your item through Fedex. Please also ensure you have given your correct address, where there is a safe spot for the delivery of packages.

We do accept international orders. All international orders are shipped through USPS. Shipping rates vary from country to country, and we are not responsible for any custom fees specific to your country. Unfortunately due to covid-19, international shipping has been slower than usual, so we ask for your patience with us during this time. Please keep slower shipping times in mind when ordering. If you have a specific date you need your piece by, you can reach out to us via email and we will do our best to accommodate your request. For an additional fee we can expedite your order.

Sometimes international pieces are kept at mailing facilities in your home country that you must pick up due to specific customs protocol. They often are at your nearest post office. If your piece arrives in your country and is not picked up by you from the mailing facility within a week, they will unfortunately re-route the piece back to us. Please keep a close eye on its tracking to ensure this does not happen.

Due to the cost of international shipping, we unfortunately do not accept exchanges or refunds. Please reach out to us and we will do the best we can to ensure your satisfaction.

Please order your custom piece through my website. We have many customizable options, and look forward to making a one of a kind piece for you or your loved one. If you have further details you wish to customize that are not included in our drop down menu, (ie tattoos, glasses, jewelry, ect.) Please reach out to juliaballengerceramics@gmail.com with photo examples and a detailed description of what you would like included. We estimate additional pricing depending on the amount of detail required.

Once you have ordered your custom piece, you can expect a confirmation email and receipt. All pieces are made by hand, with special attention to making your one of a kind piece unique. Because of this, custom orders take about 4 weeks from your initial order to delivery on your doorstep. You will receive a confirmation email with tracking once your order ships.

Due to the amount of effort and time it takes to make custom pieces, we unfortunately do not accept refunds on custom pieces--unless they arrive broken in transit. If your piece does arrive broken, please refer to our protocol listed in our returns section. Although we do not offer refunds on custom pieces, we are happy to correspond with you via email and send photos of the piece to ensure your satisfaction with the finished work before it ships.